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Refund policy
At Angels & Mice, we strive to offer thoughtfully designed, high-quality products for your little ones. However, if something isn't right, we are here to help.
✅ Return Eligibility
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Applicable Orders: Returns are accepted only for purchases made on our official website – www.angelsandmice.com.
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Return Window: Return requests must be submitted within 3 days of receiving your order.
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Genuine Reasons for Return Include:
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You received a damaged or defective product
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The item delivered is different from what was ordered (wrong model or color)
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The product has a manufacturing defect that affects its function or safety
Please note: Change of mind, dislike of color or design, box damage where the product is intact and undamaged or minor variations in fabric texture or finish are not considered valid reasons for return.
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Product Condition: The item must be unused, unwashed, and in its original packaging with all tags intact.
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Proof of Purchase: A valid order ID and original invoice is required.
🚚 Return Process
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Email us at natacorpasia@gmail.com within 3 days of delivery with your order ID, reason for return, and clear images/videos of the issue.
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Our team will verify the claim and provide return instructions.
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Once we receive and inspect the returned item, your refund will be processed within 7–10 business days.
🔁 Non-Returnable Items
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Products that have been used or washed
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Items returned without original tags or packaging
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Final sale/clearance items
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Orders not placed on www.angelsandmice.com
🔄 Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please place a new order after your return is processed.
💳 Refunds
Refunds will be issued to the original payment method. Shipping charges, if applicable, are non-refundable.